Hello, my name is Jonathon Novak
I' m a Lead Technical Support Engineer
A full-stack developer with a Bachelors in Computer Science.
About Me
My name is Jonathon Novak and I am a Lead Technical Support Engineer
A full-stack developer with a Bachelors in Computer Science. Proficient in a variety of programming languages and tools, including Python, PHP, Java, and JavaScript. Experience with MySQL. Able to work independently and as part of a team to deliver high-quality software products.
Birthday : Feburary 15, 1992
Age : 31
Website : joncnovak.com
Email : jcnovak5@gmail.com
Degree : Bachelor's degree, Computer Science
University : Northeastern Illinois University
City : Clarksville
State : Tennessee
Education
2015 - 2019
Bachelor of Computer Science
Northeastern Illinois University
Experience
2020 - Present
Technical Support Engineer, Rave Mobile, Remote, (Clarksville, Tennessee)
▪ Basic to complex troubleshooting of Rave’s suite of notification products.
▪ Responded to requests for assistance in a timely and professional manner via email, live chat, screen sharing and phone.
▪ Troubleshooted a broad range of technical issues on the hardware, application, and OS levels.
▪ Developed a full understanding of all Rave products.
▪ Managed time and expectations appropriately to meet multiple conflicting deadlines
▪ Conducted training on various Rave Products and Services
▪ Participated in on-call rotation
▪ Acted as liaison between the customer and internal Rave escalation teams
▪ Constantly drive improvements in process and policy across Rave
2015 - 2019
Technology Support Specialist, Garfield Park and Hartgrove Behavioral Hospital Behavioral Hospital (Chicgao, IL)
▪ Install, monitor and maintain all networks throughout all our locations across the country.
▪ Maintain printers, desktop, Cisco routers, and camera.
▪ Efficiently provide IT help desk service. Use Help Desk ticket system to document all request and resolutions.
▪ Make order purchases through CDW and other vendors.
▪ End user account management in Active Directory.
▪ Perform installation of required hardware/software including upgrades to Windows 10\Office 2019\Office 365.
▪ Interface with users via telephone, remote software, or in person to identify, research and diagnose problems.
▪ Provided one-on-one technical support for both hardware and software issues, troubleshooting computers, printers, and various peripherals.
▪ Managed back-end responsibilities such as documentation, warrantee servicing, system imaging, and inventory management.
▪ Managed purchased orders and performed activities such as ordering materials, stocking, receiving deliveries, and maintaining records.
▪ Maintain a keen awareness of emerging technologies and how they can be leveraged.
▪ Follow up with users to ensure issues have been resolved.
▪ Install and maintain servers.
2010 - 2014
Aviation Resource Management Specialist, United States Air Force
▪ Recorded 16,000 flight currencies from 114 aircrew members.
▪ Designated database point-of-contact for outside agencies.
Achievments:
▪ Processed over 5,625 flight hours with 100% accuracy.
▪ Appointed as Shift Leader to train eight new members on their duties and ensuring 100% compliance with standards.
▪ Experience in the United States Air Force requiring a Top-Secret Clearance.
▪ Working with RAVE to ensure that their life-saving products are working in the best way possible for businesses and communities throughout the country.